AI-powered operations for service businesses
Cognumi helps service businesses handle enquiries, admin, bookings, follow-ups, and customer communication through AI-powered managed workflows — with human oversight built in.
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"Hi, I'd like a property valuation for my home in Woodford Green."
Collecting: location, property type, timeline, and intent...
Intent: sell. Timeline: 3 months. Contact details collected.
Handover summary prepared with all details. Awaiting callback.
Your team should not be buried in repetitive admin
Service businesses lose revenue every day because enquiries fall through the cracks, follow-ups are delayed, and staff spend hours on tasks that AI can handle.
Missed enquiries
Leads arrive when your team is busy, closed, or focused on client work. They move on if no one responds quickly.
Slow follow-up
Customers expect a fast reply. When they don't hear back within the hour, many choose a competitor instead.
Repetitive questions
Staff answer the same pricing, availability, and process questions every day — time that could go to revenue work.
Manual admin
Forms, notes, handovers, reminders, and document collection take hours away from the work that grows your business.
- Sat 8:42pm
Valuation enquiry arrives
- Mon 9:15am
First reply goes out
- Mon 11:30am
Seller has already booked two other valuations
- Sat 8:42pm
Valuation enquiry arrives
- Sat 8:44pm
Answered, qualifying the seller
- Mon 9:00am
Your team calls a ready-to-act lead
We do not just install AI. We run the workflow.
Cognumi handles the full operational cycle — from the first enquiry to your team receiving a qualified, ready-to-act lead summary.
Capture
Intake from your website, email, forms, chat, or phone. No lead is missed.
Enquiry receivedAnswer
Respond to common questions using your approved business information.
FAQ answeredQualify
Collect customer details and identify intent, urgency, and service fit.
Lead qualifiedReview
Human oversight is applied to uncertain, sensitive, or high-value cases.
Human reviewedExecute
Book, route, follow up, collect documents, or prepare the next step.
Action takenHand Over
Your team receives a clear, ready-to-act lead summary with all the details.
Handover ready ✓Watch one weekend enquiry, start to finish
Thirty-eight seconds: an enquiry arrives on Saturday night, gets answered within minutes, qualified, human-reviewed, and handed to the team on Monday morning — ready to call.
AI-managed workflows for every service pain point
AI Enquiry Handling
Capture, answer, and qualify customer enquiries before your team steps in — day or night, including evenings and weekends. Your team receives a ready-to-act handover like this one:
Lead Qualification
Identify serious enquiries and collect the details your team needs to act.
Booking & Follow-Up
Route appointment requests and send timely, personalised follow-up automatically.
Client Intake
Collect forms, documents, and customer information during onboarding — without the team needing to chase.
Review Management
Request reviews from satisfied customers and draft professional replies.
Admin Summaries
Deliver clear, ready-to-act lead handover notes to your team every day.
Built for admin-heavy service businesses
Cognumi is designed for businesses where enquiries, admin, and customer communication take up real time and carry real cost.
Estate Agents
Missed valuations and unqualified buyer enquiries eating into your team's time.
Capture every seller lead and qualify buyers before the first viewing.
Clinics & Dentists
Missed calls, repetitive booking questions, and patient follow-up falling behind.
Handle patient admin, appointment reminders, and booking support 24/7.
Accountants & Payroll
Client onboarding, document collection, and payroll query admin piling up.
Automate intake, document requests, and payroll query responses consistently.
Insurance & Mortgage
Quote collection delays and renewal follow-up slipping through the cracks.
Collect customer details and manage renewal workflows on your behalf.
Beauty & Aesthetics
Instagram DMs, booking queries, and pricing questions at all hours.
Handle bookings, FAQs, appointment reminders, and client retention automatically.
Trades & Home Services
Quote requests going unanswered while your team is out on jobs.
Capture job details and route callback requests before leads go cold.
AI where it helps. Human oversight where it matters.
Cognumi is not fully autonomous. AI handles repetitive, predictable work. Humans review anything uncertain, sensitive, or high-stakes. That is the right balance for service businesses.
Built for estate agents, clinics, accountants, insurance brokers, and other businesses where trust and quality control matter.
Approved knowledge base
AI answers only from verified business information you approve. Nothing is improvised.
Escalation rules
Uncertain, sensitive, or high-value enquiries are automatically escalated to a human.
Human review for sensitive cases
Regulated, compliance-adjacent, or complex enquiries are reviewed by a human before action.
Weekly quality checks
Every workflow is reviewed for accuracy, consistency, and improvement opportunities.
No AI guessing
No unsupported claims on legal, medical, financial, insurance, or compliance matters.
Clear audit trail
All conversations and actions are logged so your team can review what happened.
Managed like a product. Measured like an operation.
Cognumi tracks every workflow so you can see exactly what was handled, what needs attention, and how the service is improving over time.
Enquiries are captured and acknowledged immediately — even outside business hours.
No enquiry is missed. Every interaction is logged, categorised, and ready to review.
Leads arrive with details collected, intent confirmed, and next steps suggested.
The pilot starts with one agreed operational workflow, clear boundaries, and a review plan.
Pilot results are reported from the client's own workflow data.
No invented benchmarks, hidden tracking, or unevidenced performance claims.
enquiries handled
leads qualified
avg. response
Start with a focused AI operations pilot
Start with one workflow, prove the value with real data, then expand what Cognumi handles for your business. No long-term commitment required.
Cognumi accepts a limited number of pilot clients at a time to ensure every workflow is set up correctly and delivers measurable results.
Cognumi AI Enquiry & Admin Desk
A fully managed AI service that handles your incoming enquiries, qualifies leads, answers approved FAQs, and delivers ready-to-act summaries to your team.
Pilot pricing and setup timing are confirmed during the strategy conversation.
Not ready for a pilot? Start with a free audit.
Choose one business channel and authorise a clearly scoped test. We confirm the timing first, review the response and handover, then send you a private report.
Turn repetitive workflows into managed AI operations
Start with one workflow, prove the value with real data from your business, then expand what Cognumi handles for your team.
Enquiry arrives Sat 8:42pm — seen Monday 9am, already cold
Answered within minutes, qualified, and handed over ready to call
Limited pilot spaces available · No long-term commitment required · Setup timing agreed before launch