Never lose a job to a slow callback again
Homeowners with a boiler breakdown contact multiple tradespeople simultaneously. The one that responds in minutes with the right questions wins the job. Cognumi captures every enquiry, collects job details, and schedules callbacks — while your team is on-site.
“Boiler stopped working this morning, no heating or hot water. How quickly can someone come out and what would it roughly cost?”
- Wed 11:22am
Quote request — boiler breakdown, 3-bed semi, urgent
- Wed 11:24am
Collecting: boiler make/model, location, urgency, access
- Wed 11:25am
Job brief ready — engineer notified, callback queued
The job goes to whoever responds first
When your team is on-site, every missed call is a potential job lost to a competitor who picked up. Cognumi makes sure every enquiry gets an immediate response — and your team gets the details they need before calling back.
Homeowners with a boiler breakdown or a leak contact multiple tradespeople simultaneously. First to respond with a clear callback wins the job.
Clients who don't hear back after receiving a quote often assume you're too busy or lose interest. One follow-up message significantly changes conversion.
Every enquiry acknowledged and collecting job details before your team is off their current job and free to call back.
From enquiry to prepared engineer — before you leave your current job
Every quote request captured. Every job brief ready. Every quote followed up.
Quote request arrives while your team is on-site
A homeowner contacts you via your website, Google Business, a referral, or a directory listing — while your engineers are on jobs and can't answer. Cognumi captures the enquiry immediately and begins collecting what your team needs before calling back.
- Website and Google Business enquiries
- Referral and directory contacts
- Emergency vs. standard flagging
- On-site coverage while team is unavailable
Job details collected before the callback
Cognumi gathers the information your engineers need — property type, issue description, urgency, boiler make and model, photos of the problem, access availability. Your team calls back prepared to quote accurately, not to ask basic questions.
- Trade-specific detail collection
- Urgency and access information
- Preferred callback time captured
- Structured handover to engineer
Quote follow-up runs without manual chasing
After a quote is sent, Cognumi follows up at configurable intervals to check if the client has questions and prompt them to confirm. Quotes that were going cold get a structured nudge at the right moment.
- Follow-up at 24hr, 48hr, and 72hr
- Personalised to the specific job
- Response flags client as ready to confirm
- Your team notified when client re-engages
Review requests sent after completed jobs
Once a job is marked complete, Cognumi sends a review request to the client at the optimal time — building your Google Business rating consistently and automatically, without anyone on your team remembering to ask.
- Timed to job completion
- Personalised to the work completed
- Google and directory review links
- Response data fed to your team
Workflows built for trades and home service businesses
Every service is managed end-to-end — not a tool your team needs to configure alongside their jobs.
Quote Request Capture
Capture every inbound quote request immediately — while your team is on-site — acknowledging the client and beginning job detail collection.
Job Detail Collection
Gather trade-specific job information — property details, issue description, photos, urgency, access availability — so your engineer calls back prepared to quote.
Callback Scheduling
Capture preferred callback times and route requests to the right engineer — so clients know when to expect your call and your team is organised.
Quote Follow-Up Sequences
Follow up on sent quotes at configurable intervals — nudging clients to confirm or ask questions, keeping your pipeline warm without manual chasing.
Review Request Campaigns
Send review requests after completed jobs at the right moment — building your Google Business and directory ratings consistently and automatically.
Daily Job Summaries
Start each morning knowing which enquiries came in overnight, which quotes need follow-up, and which jobs are ready to schedule.
Trades business FAQs
Questions specific to how Cognumi works for plumbers, electricians, HVAC engineers, and home service businesses.
What job details does Cognumi collect before my team calls back?
The detail collection is configured for your trade during setup. For a plumber it might be: property type, issue description, urgency level, photos of the problem, access availability, and preferred callback times. For a boiler engineer: boiler make and model, error code, when the fault started, whether hot water is affected. Your team calls back with context, not open questions.
Can it handle emergency callout requests differently from standard quote requests?
Yes. Urgency level is one of the first things Cognumi captures. Emergency requests (boiler breakdown, burst pipe, electrical fault) can be flagged immediately and routed to your on-call engineer, while standard quote requests go through the normal qualification workflow. Escalation thresholds are configured during setup.
Does it work if my team is on-site without phone coverage?
That's exactly the scenario it's designed for. When your team is on a job and can't answer the phone, Cognumi captures every inbound quote request — website, Google Business enquiry, referral — collects the job details, and queues the callback for when your engineer is free. No opportunity lost because no one answered.
Can Cognumi help with follow-up after we quote a job?
Yes. A common pain point for trades businesses is quotes that go cold without a follow-up. Cognumi can send structured follow-up messages at configurable intervals after a quote is sent — checking whether the client has any questions and prompting them to confirm. This keeps your quote pipeline warm without your team doing manual chasing.
Does it handle review requests after a job is completed?
Yes. Review request campaigns are one of the highest-return workflows for trades businesses. Cognumi sends review requests to satisfied clients at the right moment after job completion — building your Google Business rating consistently without anyone remembering to ask.
How quickly can we go live?
Most trades and home services pilots are configured and running within 5–7 business days of sign-off. We start with one workflow — usually quote request capture — prove the value, then expand.
Ready to capture every quote request while your team is on-site?
Start with quote request capture and job brief collection. Most pilots are live in 5–7 business days.
- Every inbound enquiry captured and acknowledged in under 2 minutes
- Job details collected before your engineer calls back
- Emergency requests flagged and routed immediately
- Quote follow-up sequences running automatically
- Review requests after every completed job
- Weekly performance review on every active workflow
More jobs won. Better quote conversion. Live in 5–7 days.
Start with quote request capture and job brief collection. Prove the value, then expand what Cognumi manages for your business.
Apply For a Pilot