Never miss a new patient enquiry again
When your reception team is with a patient, new enquiries can ring out, go to voicemail, or wait. Cognumi responds within minutes during surgery hours, evenings, and weekends — with no clinical advice, ever.
“Hi, I'd like to register as a new patient — do you have NHS spaces or is it private only?”
- Mon 2:15pm
New patient enquiry — during treatment hours
- Mon 2:17pm
Answered — NHS/private clarified, availability checked
- Mon 2:18pm
Intake form sent, appointment slot offered
New patients don't wait for a callback
Private dental and clinic patients compare multiple practices before registering. The one that responds first — with clear, helpful information — wins the registration. Right now, missed calls and slow replies are costing you new patients.
When reception is with a patient, on a call, or at lunch — new patient enquiries go to voicemail or ring out.
A prompt, useful administrative response helps a patient understand availability and the correct next step.
New patient enquiries are acknowledged within minutes during surgery hours, evenings, and weekends.
From missed enquiry to booked patient
Cognumi runs in the background while your team focuses on patients. Every administrative enquiry handled. Every clinical question escalated.
Enquiry arrives while reception is busy
New patient registrations, appointment requests, treatment pricing questions, and general practice queries come in via your website, email, or chat — while your reception team is with patients. Cognumi handles them immediately.
- Website contact forms
- Email enquiries
- Chat and messaging
- Out-of-hours capture
AI responds and collects what you need
Cognumi answers approved administrative questions — NHS vs private availability, treatment pricing ranges, booking process, what to bring to a first appointment — and collects the patient's name, contact details, and treatment interest.
- NHS / private clarification
- Treatment and pricing FAQs
- Availability and booking process
- Patient contact details captured
Clinical and sensitive cases go straight to your team
Anything clinical, anything requiring professional judgement, and anything from a distressed or anxious patient is flagged immediately for human response. AI never answers clinical questions or offers advice on symptoms, diagnosis, or treatment.
- Clinical questions escalated instantly
- No diagnosis or symptom advice given
- Anxious patients flagged for human care
- Complaints routed to practice manager
Ready-to-act handover for your reception team
Your team receives a structured summary: who enquired, what treatment they're interested in, their contact details, and whether intake has been started. No hunting for emails, no missed voicemails.
- Patient name and contact details
- Treatment interest and urgency
- Intake form status
- Suggested next step for your team
Workflows built for healthcare practices
Every service is a managed outcome — not a tool for your reception team to configure and maintain.
New Patient Enquiry Handling
Capture and respond to every new patient enquiry — even while your reception team is with existing patients. NHS/private questions, availability, and booking process handled consistently.
Appointment Booking Support
Handle appointment requests, route bookings to your team or calendar, and send reminders that go out without the desk needing to track them — reducing no-shows without adding to the workload.
Treatment FAQ Responses
Answer repetitive questions about treatment costs, what to expect, how long procedures take, and aftercare — from your approved, practice-specific knowledge base.
New Patient Intake
Trigger intake forms and collect patient information during the registration process — without your team having to chase each new patient manually.
Review Request Campaigns
Request Google, Trustpilot, or Doctify reviews from satisfied patients at the right moment. Draft professional replies to feedback for human approval before posting.
Daily Admin Summaries
Your team starts each day with a clear summary of every enquiry handled, intake started, and appointment requested — nothing falls through the cracks.
Built for healthcare — not just adapted for it
Healthcare practices have different compliance requirements from other businesses. Cognumi is configured with clinical boundaries built in from day one — not added as an afterthought.
Clinic and dental practice FAQs
Questions specific to how Cognumi works in a healthcare practice environment.
Can AI give medical or clinical advice to patients?
No. Cognumi never provides clinical advice, diagnosis, or treatment recommendations. These are always escalated to your clinical team. AI handles administrative questions — pricing, availability, process, intake — and nothing clinical.
How does Cognumi handle nervous or anxious patient enquiries?
Tone and empathy settings are configured during setup using your approved content. Enquiries that require particular sensitivity — such as patients expressing significant anxiety — can be flagged for immediate human response rather than automated handling.
Does it handle NHS and private enquiries differently?
Yes. Your knowledge base is built around your specific practice — whether you're NHS, private, mixed, or referral-only. Cognumi answers accurately based on your real situation, not generic assumptions.
How does Cognumi handle patient data and GDPR?
Patient data collected during enquiry handling (name, contact details, treatment interest) is handled in line with GDPR. Data is used only for the purpose of managing the enquiry and is not stored or shared beyond what your practice instructs. Data handling is reviewed during setup.
Does it integrate with our practice management software?
Cognumi delivers structured handover summaries to your team's inbox, formatted for easy entry into your practice management system (Dentally, SOE, Exact, etc.). Direct integration is assessed during setup — most practices find the inbox handover sufficient to start.
How quickly can we go live?
Setup timing depends on the agreed workflow, systems and approvals. Discovery covers the enquiry types, patient journey and compliance requirements before a launch plan is agreed.
Ready to capture every new patient enquiry — even during surgery?
Start with one workflow. Setup timing is agreed after discovery, and you approve everything before it handles a single patient enquiry.
- Every new patient enquiry captured — during surgery and out of hours
- NHS vs private questions answered from your approved content
- Treatment pricing FAQs handled without burdening reception
- New patient intake started automatically
- No clinical advice, diagnosis, or symptom guidance — ever
- Appointment reminders to reduce no-shows
One focused workflow with clinical boundaries built in.
Start with AI enquiry handling for your practice. Prove the value with real data, then expand what Cognumi manages.
Apply For a Pilot