AI-Managed Workflows For Every Service Pain Point
Cognumi runs operational workflows for service businesses. Each service is a managed outcome — not a tool for you to configure.
Never miss an incoming lead.
AI Enquiry Handling
Capture, answer, and qualify customer enquiries before your team steps in. Works across website forms, email, chat, and messaging channels — even outside business hours.
- Incoming enquiry capture from all channels
- Instant response using approved business information
- Lead acknowledgement and expectation setting
- Escalation for urgent or sensitive cases
Only qualified leads reach your team.
AI Lead Qualification
Identify serious enquiries and collect the details your team needs to act. Intent, urgency, budget, service type, and contact information — gathered systematically before handover.
- Intent and service type identification
- Budget, location, and timeline collection
- Lead scoring and priority routing
- Disqualification of non-fit enquiries
Book more. Follow up faster.
AI Booking & Follow-Up
Route appointment requests to your calendar or team, and send timely, personalised follow-up to leads who have not yet responded. Reduce no-shows and lost leads.
- Appointment request capture and routing
- Automated follow-up sequences
- Reminder messages before appointments
- Re-engagement for cold or unresponsive leads
Onboard clients without the admin burden.
AI Client Intake
Collect forms, documents, signed agreements, and customer information seamlessly during the onboarding process. Reduce back-and-forth and eliminate manual chasing.
- Document and form collection
- Automated chase sequences
- Intake checklist management
- Document organisation and handover
Build your reputation systematically.
AI Review Management
Request reviews from satisfied customers at the right moment. Draft professional replies to both positive and negative reviews. Manage your online reputation consistently.
- Automated review request messages
- Multi-platform support (Google, Trustpilot, etc.)
- Draft professional replies for human approval
- Review performance tracking
Your team gets everything they need to act.
AI Admin Summaries
Deliver clear, structured handover notes to your team every day. All enquiry details, customer context, and suggested next steps — organised and ready to act on.
- Daily lead and enquiry summary
- Structured handover notes per enquiry
- CRM-ready customer records
- Weekly performance overview