Stop losing valuation requests to competitors
Estate-agent enquiries often arrive while the branch is closed or the team is handling appointments. Cognumi responds within minutes and begins the approved qualification workflow before the handover.
“Thinking of selling our 3-bed in Woodford Green — could we get a valuation sometime this month?”
- Sat 8:42pm
Enquiry received
- Sat 8:44pm
Answered — qualifying the seller
- Mon 9:00am
Handed to your team, ready to call
The full enquiry-to-handover workflow, run as a managed service
AI managed operations for estate agents means running the full enquiry-to-handover workflow as a managed service — so every Rightmove or Zoopla enquiry is answered within minutes, qualified before the team sees it, and delivered as a ready-to-act lead summary. Unlike AI software tools that agents must configure and run themselves, managed operations handles the workflow end-to-end with human oversight built in.
The core problem it solves: valuation and viewing enquiries can arrive while the branch is closed or the team is in appointments. A managed operation closes that gap without requiring agents to hire additional staff or learn new software.
- Every enquiry answered within minutes — any hour, any approved channel
- Leads qualified before your team steps in
- Human oversight for complaints, disputes, and sensitive cases
- Ready-to-act handover delivered to your inbox before 9am
Unlike a chatbot or answering service — Cognumi runs the full operational workflow, not just the first response.
The enquiry gap is costing you instructions
Most valuation requests and viewing enquiries arrive when your office is closed. The agents that respond fastest win the instruction. Right now, your competitors are winning.
Valuation, viewing and landlord enquiries can arrive while the team is in appointments or the branch is closed.
A useful early response gives the prospect a clear next step while interest is active.
Enquiries are acknowledged and qualification begins within minutes, including outside normal branch hours.
What a Saturday evening looks like
- Sat 8:42pm
Valuation enquiry arrives
- Mon 9:15am
First reply goes out
- Mon 11:30am
Seller has already booked two other valuations
- Sat 8:42pm
Valuation enquiry arrives
- Sat 8:44pm
Answered, qualifying the seller
- Mon 9:00am
Your team calls a ready-to-act lead
Your pilot is measured against your own agreed workflow and baseline.
Cognumi reports observed outcomes and keeps unsupported comparisons off the page.
From Saturday evening enquiry to Monday morning lead
Every enquiry follows the same structured, consistent workflow — so your team always receives a complete, ready-to-act lead.
Enquiry arrives — any channel, any time
Valuation requests, viewing enquiries, landlord queries, and general questions come in via your website, email, or chat. Cognumi captures every one — even at 11pm on a Saturday.
- Website contact forms
- Email enquiries
- Chat and messaging
- After-hours capture
AI qualifies the lead
Cognumi collects the information your team needs before they step in: property type, location, timeline, intent (sell, let, buy, rent), and contact details — gathered systematically and consistently.
- Property type and location
- Seller / buyer / landlord intent
- Timeline and urgency
- Contact details captured
Human review where it matters
Complaints, compliance-adjacent questions, pricing disputes, or anything unusual is flagged for human review before any action is taken. AI never guesses on sensitive matters.
- Complaints routed to your team
- No AI advice on valuations
- Complex cases flagged immediately
- Human sign-off before action
Ready-to-act handover for your team
Your team receives a clear, structured summary: who enquired, what they want, their timeline, and suggested next step. No hunting for context, no chasing the customer.
- Structured handover to your inbox
- All property and contact details
- Suggested callback or next step
- Delivered before 9am Monday
Workflows built for estate agents
Every service is a managed outcome — not a tool for you to configure and maintain.
Enquiry Handling
Every valuation request, viewing enquiry, and general question captured and answered — across website, email, and chat — even outside business hours.
Lead Qualification
Collect property type, location, timeline, intent, and contact details before your team steps in. Only ready-to-act leads reach your negotiators.
Booking & Follow-Up
Route viewing and valuation requests, send timely follow-up to unresponsive leads, and reduce no-shows with reminders that go out on schedule.
Landlord & Tenant FAQs
Handle repetitive questions about tenancy agreements, deposit processes, maintenance procedures, and viewing availability — consistently and accurately.
Review Management
Request reviews from satisfied vendors and landlords at the right moment. Draft professional replies to both positive and negative reviews for human approval.
Daily Admin Summaries
Your team starts each day with a clear summary of every lead captured, enquiry handled, and action outstanding — nothing falls through the cracks.
AI handles the volume. Humans handle the judgement.
Cognumi is not a fully autonomous system. Complaints, disputes, valuation guidance, and anything sensitive is always reviewed by a human before any action is taken. Compliance is built into the workflow — not bolted on.
How human oversight worksEstate agent FAQs
Questions specific to how Cognumi works in an estate agency environment.
Does it handle valuation requests specifically?
Yes. Valuation requests are the most common estate agent enquiry we see. Cognumi collects property type, location, timeline, reason for selling or letting, and preferred contact details — so your valuers walk into every call prepared.
What about landlord and tenant queries?
Yes. We build a knowledge base from your approved tenancy policies, maintenance processes, deposit procedures, and common FAQs. Landlords and tenants get consistent, accurate responses — without your team answering the same questions repeatedly.
Will AI give property price advice or valuations?
No. Cognumi never provides valuations, market commentary, or price guidance. These require professional judgement and are always escalated to your team. AI answers FAQs and collects information. Humans make the professional calls.
Does it work with our CRM (Reapit, Alto, Dezrez, Jupix)?
Cognumi delivers structured handover summaries to your team's inbox, formatted to make CRM input fast and straightforward. Direct CRM integration is assessed during setup — most agents find the inbox handover sufficient to start.
What if a complaint or dispute comes in?
Complaints and disputes are immediately flagged for human review — never handled by AI. Your escalation rules are configured during setup so sensitive enquiries always reach the right person without delay.
How quickly can we go live?
Setup timing depends on the agreed workflow, systems and approvals. It starts with a strategy conversation to understand your enquiry types, tone and handover.
Ready to capture every valuation request — including on weekends?
Start with one workflow. Setup timing is agreed after discovery, and you review everything before it goes live.
- Every enquiry captured, including evenings and weekends
- Valuation requests qualified before your team calls
- Landlord and tenant FAQs handled consistently
- Human review for complaints and sensitive cases
- Ready-to-act handover delivered to your team daily
- Weekly performance review and workflow improvement
One focused workflow. Measured from your own data.
Start with AI enquiry handling for your estate agency. Prove the value with real data from your business, then expand.
Apply For a Pilot