Never lose a quote request to a slow response again
Insurance and mortgage prospects compare multiple brokers before committing. The one that responds fastest with the right questions wins the sale. Cognumi captures every quote request and manages every renewal follow-up — with no regulated advice, ever.
“Our home insurance renewal is coming up in August and the premium has jumped — can you compare and get us a better deal?”
- Tue 6:18pm
Quote request — home insurance, 4-bed semi, renewal due Aug
- Tue 6:20pm
Collecting: property details, current insurer, contact info
- Tue 6:21pm
Details captured — adviser notified, callback scheduled
Speed wins the quote. Consistency wins the renewal.
Two moments define most broker-client relationships: the first response to a quote request, and the renewal follow-up sequence. Cognumi makes both automatic.
Insurance and mortgage prospects compare multiple brokers. The one that responds first with the right questions wins the sale.
Clients who don't hear from their broker ahead of renewal simply take the insurer's auto-renewal — or shop elsewhere.
Every inbound enquiry acknowledged and collecting information before your adviser calls back.
From quote request to prepared adviser — in minutes
Every enquiry qualified. Every renewal followed up. Every regulated decision escalated.
Quote request or renewal enquiry arrives
Inbound quote requests, renewal queries, and policy change enquiries are captured immediately — via your website, email, or referral — even when your advisers are on calls or out of office.
- Website quote request forms
- Email and referral enquiries
- Renewal inbound contacts
- Out-of-hours capture
AI collects the details your advisers need
Cognumi gathers the right information for the product type — property details for home insurance, vehicle and driver info for motor, financial situation for mortgages — so your adviser walks into the call prepared.
- Product-specific data collection
- Current insurer and premium details
- Renewal date and urgency
- Contact preference captured
Renewal follow-up runs automatically
For existing clients approaching renewal, Cognumi sends structured reminders at set intervals, collects updated information, and flags clients ready for adviser contact — so no renewal falls through the cracks.
- Reminders at 90, 60, and 30 days
- Updated client info collected
- No-response clients flagged
- Adviser notified when client is ready
Regulated advice always goes to your authorised advisers
Product suitability, illustrations, recommendations, and anything requiring FCA-authorised judgement is immediately routed to your qualified team. AI never crosses into the regulated advice layer.
- Product questions escalated instantly
- No suitability or illustration from AI
- Complaints to compliance team
- Full audit trail maintained
Workflows built for brokers and advisers
Every service is a managed outcome — not a tool for your team to configure alongside their client work.
Quote Request Intake
Capture and qualify every inbound quote request — collecting product-specific details so your advisers call back with context, not questions.
Document Collection
Request and chase supporting documents — proof of no claims, property details, payslips for mortgages — with automated follow-up until received.
Renewal Follow-Up
Send structured renewal reminders at 90, 60, and 30 days. Collect updated client information and flag clients ready for adviser contact before renewal lapses.
Policy FAQ Responses
Answer repetitive questions about cover types, exclusions, claims processes, and policy terms — from your approved knowledge base, consistently and accurately.
Callback Scheduling
Capture callback preferences and route requests to the right adviser — so clients aren't chasing and advisers aren't playing phone tag.
Daily Admin Summaries
Your team starts each day with a clear summary of every enquiry qualified, document received, renewal flagged, and callback outstanding.
Built around FCA obligations
Insurance and mortgage broking is FCA-regulated. Cognumi operates strictly in the administrative layer — collecting information and managing follow-up. All regulated advice stays with your authorised team.
Broker and adviser FAQs
Questions specific to how Cognumi works in an insurance or mortgage broking environment.
Can AI give insurance or mortgage advice to clients?
No. Cognumi never provides product recommendations, illustrations, or regulated financial advice. These require FCA-authorised adviser judgement and are always handled by your qualified team. AI collects enquiry details, answers process FAQs, and manages follow-up — nothing more.
How does Cognumi handle FCA compliance requirements?
Compliance boundaries are configured during setup. Anything touching product suitability, advice, or regulated communication is immediately escalated to your authorised advisers. Cognumi operates strictly within the administrative layer — collecting information and managing follow-up — never in the regulated advice layer.
Can it manage renewal follow-up sequences?
Yes. Renewal reminder sequences are one of the highest-value workflows for brokers. Cognumi sends structured reminders at configurable intervals ahead of renewal dates, collects updated client information, and flags clients ready for adviser contact — so no renewal slips through.
Does it handle both personal lines and commercial insurance enquiries?
Yes. Your knowledge base is configured for your specific product lines — whether personal lines (home, motor, life, travel), commercial (liability, professional indemnity, fleet), or mortgage (residential, buy-to-let, remortgage). Cognumi answers from your approved content, not generic assumptions.
Does it integrate with our CRM or back-office system?
Cognumi delivers structured handover summaries and client records to your team's inbox, formatted for easy entry into your CRM or back-office system (Applied Epic, Acturis, Salesforce, etc.). Direct integration is assessed during setup.
How quickly can we go live?
Most insurance broker and mortgage adviser pilots are configured, reviewed, and running within 5–7 business days of sign-off. We recommend starting before your next renewal peak so the workflow is proven before high-volume periods.
Ready to capture every quote request and never miss a renewal?
Start with one workflow — quote intake or renewal follow-up. Most pilots are live in 5–7 business days.
- Every quote request captured and qualified before your adviser calls back
- Product-specific detail collection for home, motor, life, or mortgage
- Renewal sequences running automatically at 90, 60, and 30 days
- Document collection with automated chasing
- No product advice or regulated recommendation from AI
- Weekly performance review and workflow improvement
Faster quotes. Stronger renewals. Live in 5–7 days.
Start with quote intake or renewal follow-up. Prove the value, then expand what Cognumi manages for your brokerage.
Apply For a Pilot